The Role…
As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude and ‘yes yes yes’ mentality in alignment with The Soho House Ethos.
Main Duties and Responsibilities
Work hand in hand with Restaurant Manager
Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
Ensuring that members and guests have a great experience and resolving any issues before they depart
Provide support directly to the team on the floor including (but not limited to):
Leading by example with a hands-on approach, setting an energetic pace and standards
Daily assignments of responsibilities to all the team
Organization and control of mise en place
Daily staff briefings including comprehensive information on members and guests and any other relevant information
Showing leadership thorough thoughtful decision making
Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
Taking immediate corrective action when any incidents occur
Ordering and purchasing of products for the Club
Manage and operate the POS system and ensure all items are updated as necessary
Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing
Coordinate tasks and work with other departments to ensure that the department runs efficiently
Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
Ensure employee compliance with company standards and policies and external regulations
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Maintain the highest level of appearance at all times
Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
Carry out any reasonable task as requested by management
P&D Responsibilities
Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently
Manage the Annual leave responsibly ensuring that employees take their entitlement within the year
Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
Communicate via regular team meetings, one to one job chats and training sessions
Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines – adhering to deadlines
Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
Participate and lead internal trainings and attend external trainings where necessary
Train and develop the team to deliver to Soho standards and exceed customer’s expectations
Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met
Finance and Economy
Report cash takings accurately on a daily basis ensuring adherence to company policies
Maintain costs and wage margins within budget
Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability
Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources)
Health & Safety
Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas
Ensure daily fridge temperature records and food labelling are maintained and up to date at all times
Maintain the highest level of health and hygiene standards and respect HACCP
Ensure the team are trained in HACCP and any other company, local or global requirements for food safety
Ensure personal hygiene requirements are adhered to
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities
Act on any reports of suspicious persons or activities and ensure that all potential and real hazards are reported and rectified immediately
Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people
Be fully conversant with all Fire, Emergency and Bomb procedures (internal & external)
Ensure the team wears appropriate protective clothing when necessary
